Frequently Asked Questions
Everything you need to know about our natural skincare range
Are your products 100% natural?
Yes, all Svens Island products are crafted from 100% natural ingredients, sourced directly from the pristine environments of Great Barrier Island, New Zealand.
Do you ship internationally?
We currently offer worldwide shipping. Delivery times vary by location, but most international orders arrive within 7-14 business days.
Is your packaging eco-friendly?
We are committed to sustainability. Our packaging is made from recyclable materials, and we strive to minimize our environmental footprint at every stage of production.
Are your products suitable for sensitive skin?
Absolutely. Our formulas are designed to be gentle yet effective, making them ideal for people with sensitive skin or conditions like eczema and dermatitis.
What is your return policy?
We offer a 30-day satisfaction guarantee. If you are not completely happy with your purchase, you can return the product for a full refund or exchange.
Do you test on animals?
No, we are a strictly cruelty-free brand. None of our products or ingredients are ever tested on animals.